QCA’s History

QCA was established as Quest Corporation of America, Inc. and was incorporated on August 25, 1995 as an S-Corporation solely owned and operated by Sharlene Francois Lairscey in Florida to provide professional consulting services in the areas of mass communications and marketing, employee partnering programs and strategic planning facilitation for both private and public sector clients.

In the early years, Sharlene served as a Marketing Consultant operating from an office within her Tampa Bay area home. She was the only QCA employee at that time. While working full time for a Tampa Bay area engineering firm, with permission and with no conflict of interest, she also served a National Utility Software Company in the evenings and on weekends by facilitating internal partnering meetings, and implementing both internal and external messaging together with recommending the best use of outreach channels.

With a gift for communication, Sharlene’s desire was to go out on her own. Recognizing this and the fact that her passion included a commitment to personal growth, professional leadership development, active participation in community affairs, and to our communities in general, QCA was now evolving into a full service communications firm.

QCA received certifications as a Woman-Owned Business Enterprise (WBE), Small Business Enterprise (SBE) and Disadvantaged Business Enterprise (DBE) in 1997 and began to provide high-quality professional services to government agencies and to engineering and construction companies throughout Florida.

In 1998, when asked to serve as the Public Information Manager for the $25.3 million construction project to widen, improve and beautify a major corridor in Central Florida, QCA received its first Transportation Agency contract with the Florida Department of Transportation – District 5. The US 192 Redevelopment Project was a major public/private initiative that changed US 192’s image, resulting in a more economically viable area. The project was funded by the private property owners through a Municipal Services Benefit Unit (MSBU). Improvements were completed in four phases. This was the beginning of QCA’s Community Outreach Division.

Serving the Florida Department of Transportation statewide, QCA was building a solid foundation in Construction, as well as in planning, PD&E and Design. As an FDOT minority certified firm, by 1999, QCA was hiring its first employees and was now providing clerical, (EEO) compliance, construction inspectors, construction office administration, community involvement, creative graphics, and public information professionals.

Our associates’ integrity and commitment to the highest standards of customer service and professionalism has resulted in QCA’s reputation for producing quality work. QCA soon became the premier provider of Transportation Communications services throughout Florida.

By 2000, QCA was serving on major Infrastructure Improvement projects areas and was involved with Florida’s Long-Range Transportation Vision. Our Leadership Team has focused on supporting statewide, regional and local partners with an emphasis on visioning and collaboration. Our focus in Florida has been on Florida’s Transportation System including State Highways, Local Roads, and Public Transit; our Bicycle/Pedestrian Network; Rail; Seaports/Waterways; Aviation and now Spaceports.

In 2004, the company, now a team of 30, was in need of a production studio. Communication products were being developed and delivered to the masses. With major agency clients such as the Jacksonville Transportation Authority, Blueprint2000, The Central Florida Expressway Authority, Tampa International Airport and of course the FDOT, QCA was expanding into a full service Advertising, Public Relations, Marketing and Media company.

From the beginning, QCA set out to be a different kind of company committed to providing top quality work infused with a cutting-edge approach to creativity. Located in the heart of Tampa Bay, the firm’s Operations Division occupied one facility while QCA’s Creative Services team set up a Production Studio across the street in another.

In 2008, QCA was happy to announce that on June 10, we entered into a Purchase and Development Agreement with Suncoast Meadows Professional Center, LLC, to build a 3,000 square foot corporate office building. The building is located in Pasco County off of SR 54, just east of the Suncoast Parkway and the Suncoast Trail.

While the company was growing, QCA’s culture, which originates from our deep-rooted commitment to integrity and service, but also our associates’ compassion for others, was clearly in place.

“I believe that God worked in my life as He does in all of our lives to bring us from barrenness to fruitfulness for his Glory. He wants to get the most from us every day. By embracing His requirements, I see more lasting results from my life than I ever thought possible—and I know for certain that even more are on the way.” — Sharlene Francois Lairscey

QCA continues to break new ground. In 2011, Sharlene Francois Lairscey incorporated two new companies, BrandMunki and Collective Sports Marketing, to provide branding and creative solutions to the sports and entertainment industries, but soon found her way back to her passion in the Transportation Industry. Sharlene sold both companies and remains dedicated to Government Infrastructure Improvement Programs today.

With over 50 associates serving nationwide, QCA’s national initiative is in full force. By 2012, QCA was providing services in Alabama, Connecticut, and North Carolina. In 2013, we added Georgia and Texas to our list, and Pennsylvania in 2014.

QCA celebrates 20 years of dedicated service in 2015. We are grateful. We are thankful. And, we are faithful to the industry, and to our clients, who appreciate our commitment to excellence and continue to reward us with their business.

QCA has a vision for the next 20 years. We want to serve our clients with innovation and honesty. We want to serve our employees by providing stable growth and personal development. We want to serve the public ethically, and we want to serve the community through public service.

As mentors for the next generation, we pledge to continue to be passionate and to provide the best possible service in the future.