Over the years, one of QCA’s greatest assets has been our commitment to quality.  QCA’s quality team finds harmony in strengthening long-term relationships, first by delivering high-quality products and services.  We have maintained a reputation for providing high-quality professional creative products and communications services to various state departments, federal and municipal agencies, and to some of the largest engineering and construction companies throughout the United States.  Meeting our customers’ expectations is key, and measuring and assuring the quality of QCA’s products and services is in our blood.  QCA has a proactive quality process aimed at preventing errors, identifying and eliminating inefficiencies, and ultimately improving the quality of our deliverables.  Examples of our quality assurance commitment includes process checklists and ongoing project audits.  Ultimately our goal is to achieve and maintain quality product and exceed our customers’ expectations at all times.

Clerical/Administration

Administrative / Clerical Support
Database Setup, Entry and Maintenance
Document Preparation
Expense Reporting
Internal and External Communications
Meeting Minutes
Office Management
Plans Distribution
Recruitment

Collaboration/Partnering

Action Plans
Development of Mutual Values / Objectives
Issue Identification
Problem Solving
Project Kick-off Workshops
Quarterly Meetings
Team Building

Communications/Marketing

Copywriting
Direct Mail Campaigns
Incentive Programs
Intergovernmental Relations
Presentation Development
Public Relations
Social Media Management
Strategic Marketing
Speech Writing

Community/Public Involvement/Outreach

Charettes
Communications Strategy
Community Surveys
Community Outreach
Conflict Resolution
Focus Groups
Grand Openings
Local Agency Coordination
Media Coordination
Public Education Campaigns
Public Meetings / Worshops
Regulatory Affairs
Special Events

Compliance (EEO/RCS)

Disadvantaged Business Enterprise (DBE)
Document Control
Electronic Document Management Systems (EDMS)
Equal Employment Opportunity (EEO)
Equal Opportunity Compliance System (EOC)
On-the-Job-Training (OJT)
Resident Compliance Specialists (RCS)
Wages and Payrolls – David-Bacon Act

Construction Support

Construction Careers Consulting
Construction Careers Recruiting
Construction Career Days
Coordination and Facilitation of Match Maker Conferences
Job Candidate Interview Scheduling
Resume Workshops for High School Seniors and Adult Job Seekers
Resume Workstations at Job Fairs
Support to Contractors for On-the-Job Training Opportunities
Workforce Development in Preparation for Future Transportation Projects

Creative Graphics/Web Solutions

Agency and Project Branding
Billboard / Outdoor Advertising
Brochures / Fliers / Rackcards
Graphic Design and Illustration
Logo Concept and Design
Photography and Photo Editing
Social Media Customization and Marketing
Transit Advertising
Transit System Maps, Schedules and Wayfinding Signage
TV and Radio Advertising
Video Direction and Production
Website Design, Development and Content Support

Customer Surveys

In-Depth Studies Compiled of Qualitative and Quantitative Data
Design / Develop of Survey Instrument
Sampling Plans
Scheduling and Management of Surveyors
Multi-Lingual Interviews and Surveys
Interactive Web-Based Surveys
Development, Organization, and Maintenance of Survey Database
On-Site Data Entry
Economic Impact Studies
Curbside Surveys and Vehicle Classification Counts
Comparison and Analysis of Past Survey Data with Ongoing Survey Data
Reports Including Textual Narration and Graphic Depictions of Results
Door-to-Door, In-Person and Telephone Surveys
Newspaper / Mail-Back Surveys
Customer Loyalty Strategies
Vendor Satisfaction Surveys
Customer Service Surveys